COVID-19 (coronavirus) advice: latest information
UQ VETS hospitals continue to be available for all of your horse's veterinary requirements with the health and wellbeing of our staff, students, clients and patients as our first priority.
We encourage you to call our friendly reception team to discuss your horse's individual circumstances and we have the following COVID related precautions we would like you to be aware of.
Precautionary measures
These precautionary measures are in effect as of January 22, 2021.
We continue to take the latest advice from the state and federal governments and their medical advisers.
- If you are sick with a fever or respiratory signs, are under quarantine, at risk of COVID-19, have a fever or respiratory signs, or you are displaying COVID-19 clinical signs, please contact us immediately so we can help to reschedule your appointment and/or make alternative arrangements.
- If you arrive with any of the above, you will be instructed to leave the clinic and ring us for instructions on how to proceed.
- Wherever possible, UQ VETS will work with you to get all necessary paperwork completed, preferably electronically, before you arrive.
- Ideally, face-to-face consults will be limited to 10-minutes. If further discussion is needed, a phone call will be arranged.
- To promote healthy hygiene habits all visitors are asked to sanitise their hands at various times. Hand sanitiser will be available at any time.
- Social distancing guidelines must be adhered to, with a distance of 1.5 metres between you and other people whenever possible. We ask you to avoid unnecessary touching and adhere to a “no handshake policy”.
- Visitation of hospitalised horses will continue as short accompanied visits with PPE (Personal Protective Equipment)
- To allow for social distancing, discharges and history taking may be mostly conducted over the phone.
- We encourage contactless payment wherever possible.
- Please note that leads and other animal accessories will not be admitted with your horse.
Equine Hospital Services
If you have a confirmed appointment, we will make every effort to send you a confirmation message. The message will include the following detailed information:
- Step-by-step instructions on how to proceed when arriving for your appointment. We are committed to adhering to government restrictions and advice
- Necessary paperwork in digital form (when possible). Please fill this in before your appointment to reduce face-to-face contact time
Equine Hospital Emergency admissions
In the event of an emergency:
- Please call ahead on 5460 1799 so that we can discuss your horse’s condition over the phone and determine the best plan of action with yourself and your referring vet
- We will triage the patient over the phone and collect as much history as possible before your arrival
- On arrival, stay with your vehicle and call us on 5460 1799
- We will collect your horse and admit
- If you are feeling unwell, please find a healthy person to bring your horse to the hospital
Latest advice from UQ
Find the latest COVID-19 (coronavirus) advice for the UQ community.